CAEM Quality Policy


CAEM design, manufacture and supply shelving systems to the retail industry. We aim to effectively and efficiently provide quality products and services which satisfy our customer requirements and all other stakeholders whilst complying with statutory regulations.

We are committed to ensuring that our customer’s quality expectations not only are met but are exceeded wherever possible. We aim to achieve these expectations through the operation of a fully implemented Quality Management System (QMS) which fully embraces the business processes from when a customer makes an initial enquiry through to delivery of the product, and beyond, whilst ensuring compliance with the requirements of ISO 9001:2015. We will encourage our staff to be actively involved and invested in the system, so that they understand the importance of the QMS and how their roles and involvement with product quality and business processes contributes towards the success of the business.

The company is committed to building mutually profitable relationships with our customers and will continually strive to improve its customer satisfaction through various initiatives and customer feedback. Our aims are to meet customer requirements using accurate and efficient processes and to minimise any deficiency in its activities, products and services.

External and internal risks as well as opportunities are also reviewed with targets and objectives set to enhance and continually drive improvement throughout the company.

The Managing Director is totally committed to customer satisfaction and continual improvement of the QMS. He will ensure that all staff are given the opportunity to communicate and contribute to the QMS and are given training and support with regard to the system and in particular customer satisfaction and the understanding of the QMS and Policy.

This policy will be annually reviewed to guarantee its effectiveness and continual improvement throughout the company.

Date: 01.03.2021

Internal Ref: QF05 Rev 1

The Latest version of this policy can be downloaded here.